FAQ

Where are Santiki products designed?

Santiki products are designed by Deanna Wagester in Huntington Beach, inspired by
effortless coastal living and travel-ready style.

How long will my order take to ship?

Orders are processed in the order they are received. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its journey to you.

For complete details on shipping rates, delivery estimates, and international orders, please visit our Shipping Policy.

Shipping Information

In-stock items will be shipped within 1–3 business days.

Made-to-order items follow the production schedule below.

Delivery Schedule

Orders Due Production Start Date Estimated Ship Date
Jan 17, 2026 Apr 1, 2026 Apr 21, 2026
Feb 17, 2026 May 1, 2026 May 21, 2026
Mar 17, 2026 Jun 1, 2026 Jun 21, 2026
Apr 17, 2026 Jun 30, 2026 Jul 21, 2026
May 17, 2026 Jul 30, 2026 Aug 21, 2026

How do I track my order?

Once your order ships, you will receive an email with your tracking number.

Can I change my order?

If your order has not yet shipped, please contact us as soon as possible and we'll do our best to accommodate your request.

Once an order has been processed or shipped, we may be unable to make changes or cancellations.

Do you accept returns?

Only damaged product can be returned. Contact support@santiki.com

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Do you offer free shipping?

Yes. We offer free shipping on orders over $175 within the USA.

For current shipping rates and delivery information, please refer to our Shipping Policy.

How can I contact Santiki?

If you have any questions, we're here to help. Please visit our Contact Us page or email our customer support team.